Currently, PandaVPN supports for Windows, macOS, Android, iOS, and Linux systems. You can enjoy our service on Windows PC, MAC, Android Phone, Android Tablet & TV, iPhone & iPad, and Linux devices.
No. This is the only official site of PandaVPN brand.
To guarantee a 100% official and safe PandaVPN download and purchase, here are three recommended places you can completely trust on:
1. https://pandavpnpro.com - the official site of PandaVPN, with download and purchase pages respectively.
2. https://play.google.com/store/apps/details?id=com.pandavpn.androidproxy – the official Google Play page of PandaVPN Pro.
3. https://apps.apple.com/app/id1450910298 - the official App Store page of PandaVPN Pro
Please keep away from other PandaVPN-named or PandaVPN-similarly-named products or sites because they give either pirated or counterfeit software of PandaVPN, which is very probably less quality and may put you into a risky situation to lose online browsing data and even money. According to real feedbacks, certain counterfeit apps are unable to use at all after purchase and they don’t give refunds anyway.
Our team will spare no efforts to fend against the pirated or counterfeit software of PandaVPN. We delivered a complaint on Apple’s App Store in middle May and the “fake PandaVPN” app has already changed its name and logo.
We also hope that you can actively report counterfeit PandaVPN to us through the official customer service email, panda7x24@gmail.com.
Mobile Client
Smart mode: Adopt preset website proxy rules. Intelligently select websites to use proxy.
Bypass LAN: Not use proxy for LAN websites
Bypass mainland China: Not use proxy for mainland China websites
Bypass LAN & mainland China: Not use proxy for LAN and mainland China websites
Only proxy the GFW list: Only the websites in the GFW list use proxy
Only proxy the mainland China websites: Only the mainland China websites use proxy
Global Mode: All of the Internet access use proxy
Global Mode (OpenVPN First): All of the Internet access use proxy. Since the proxy may support multiple protocols, the OpenVPN protocol will be preferred here.
PC Client
Smart mode: It is Auto proxy config script mode in China mainland, and global mode in other countries and areas
Auto proxy config script: Same to smart mode
Global Mode: All of the Internet access use proxy
Global Mode (OpenVPN First): All of the Internet access use proxy. Since the proxy may support multiple protocols, the OpenVPN protocol will be preferred here.
Global VPN mode: All your Internet activity on the computer will be proxied by PandaVPN
Network conditions are different in each region. You can select a server according to the sites and games you want to sign in. And you can choose servers according to the latency time, the lower, the better.
There is no traffic limit from PandaVPN. But please notice that if you are not connected to the Internet, you cannot use a VPN. Basic internet is required.
Because the global mode is turned on by default, please close Global Mode in Settings.
Yes, PandaVPN is 100% safe.
OpenVPN protocol and 256-ECC encryption technology secure your online data and privacy.
PandaVPN is featured with Bitcoin payment, random digital account and strict zero-log policy. And the built-in ad blocker prevents you from the bother of ads. Learn More >
Generally, they represent network service providers. Such as HKT, HKBN, APNIC, HCM, PCCW, HiNet, Softbank.
Or certain streaming sites the server can be used to watch. Such as:
Viaplay: the server can be used to watch Viaplay
Netflix: the server can be used to watch Netflix
VIU: the server can be used to watch VI
AbemaTV: the server can be used to watch AbemaTV
Iplayer BBC: the server can be used to watch Iplayer BBC
Please turn on Global Mode in settings, and reconnect a server to have a try.
The server list mainly grouped according to the location of the server. In order to meet users' needs, we also set some other server groups.
Smart Connect: The best server will be recommended to you by clicking the button
Favorites: This group is below Smart connect. If you do not favorite servers, the group is not displayed.
NO BT: Servers in this group do not allow BitTorrent to download
BitTorrent: Servers in this group allowed to BitTorrent download
Streaming: Servers in this group can help you unlock the streaming videos. For example, if a server marked with Netflix and HBO, it means that you can watch Netflix and HBO videos with it.
At present, PandaVPN's Android and iOS clients have launched the ads filtering function. After the ads blocking function is enabled in the settings, in the smart mode, you can connect to any server to achieve ads filtering. Currently, mainstream video websites that can be filtered include platform ads such as MangoTV and iQiyi, as well as pop-ups and banner ads on some websites.
Currently, we accept Credit card, Bitcoin, PayPal, Google Play, Payssion, and Line Pay, etc.
Yes. Install PandaVPN Pro on your mobile phone, it will generate a trial account automatically. You can get 3 days free trial when you connect to the servers for the first time. Besides, you can invite your friends to use PandaVPN via invitation link. If your friend recharges for the first time, both you and your friend can get VIP membership as a reward.
PandaVPN support for a 7-day money-back guarantee. If you do not satisfied with our service, please cancel the PayPal or credit card subscription, then you can contact our customer service team via "Online Feedback "in the APP or email (panda7x24@gmail.com) to apply for a full refund within 7 days after purchase. The orders paid via Unionpay, and PayPal will be returned to the payment account within 1- 3 days. And the credit card order might take 5-10 working days to appear on your statement. Please be patient. Note: The 7-day plan (USD2.99) does not support the 7-day money-back guarantee.
SVIP Servers Group is a dedicated high-speed server group, using a combination of local high-speed and stable servers, in order to provide the best quality service for advanced users. SVIP Server Group is still in the testing stage and is free for a limited time, you can try it to enjoy the best quality connection now. The free trial will end after the test is completed, you can upgrade the VIP level to get permanent access to SVIP Server group at that time.
For the security of your account, non-customized accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing to others will be borne by you.
1. PayPal: Sign in your PayPal account, go to "Settings", click "Payments" - "Manage automatic payments", you can cancel your subscription
2. Paymentwall: Sign in your Paymentwall account, and click "Subscriptions" and find your PandaVPN order, then you can cancel your subscription
3. Credit card (Stripe): Click the renew button, choose a package to pay with a credit card, you will be prompted to cancel the current subscription, just cancel the subscription, if there is no prompt, it means you have already canceled, or log in to your Stripe account, click "Billing-Subscription" to find PandaVPN, click on the corresponding order to cancel the subscription.
If you have any questions, please contact customer service through online feedback on the client or via customer service email (panda7x24@gmail.com).
The number of devices refers to the total number of devices which can be used simultaneously. You can install PandaVPN client on multiple devices. If you have purchased a plan, you can use PandaVPN on 3 devices at the same time.
1. Please visit "My Account" and click the "Add 3 devices" button. For each additional purchase, you can add 3 devices online simultaneously.
2. If you want to customize a plan, please contact our customer support through Online Feedback in the APP or Email: panda7x24@gmail.com.
1. If you have bound an email address for your account, please click the "forgot password" button, then you can reset the password via your email address
2. If you didn't bind an email, please send a screenshot of your order details and your PandaVPN ID to email (panda7x24@gmail.com), our customer service team will help you reset the password once they confirm your PandaVPN account ID.
Dedicated VPN server
The customized line provides dedicated VPN server and bandwidth resources, with an average flow of 5,000G/month per capita, and limits the use of a small number of users to ensure the high speed and stability of the dedicated line, allowing you to have a better speed experience during peak hours.
The dedicated VPN servers directly connect to high-quality networks in Asia such as Hong Kong, and is suitable for users who have special requirements for IP, and those who need high speed, high security, high stability and low latency.
Our server address
Hong Kong, more areas will be opened in the future
Buy once, enjoy three times
Purchase a customized server once and use it on three devices at the same time.
1. If you paid via PayPal, it might because of the risk management of PayPal. Some orders need to be reviewed by the PayPal platform. It might take 1-3 working days. Your VIP membership will be extended automatically once the order is reviewed.
2. If you subscribed via iTunes, please sign in your account on PandaVPN ios client and click the "Crown" icon in the upper right corner, then click "Manage Subscription" to check whether you have successfully purchased a plan. If you have successfully purchased, just click "Restore Subscription" in the "My Account" interface.
3. If you paid through other payment methods (Alipay, Unionpay, Google Play, etc), please send us your account ID and order screenshot via Online feedback in the APP or email panda7x24@gmail.com, we’ll help you check it. If you paid via credit card, please send us the last 4 digits of your card and the cardholder name.
1 If you paid via PayPal, you can find your account ID in the product description.
2 If you paid via credit card, please send us a screenshot about the order details via email (panda7x24@gmail.com), our customer service team will help you check your PandaVPN ID.
Of course. You can recharge before the membership is over and the remaining days still work.
For the promotion phase of PandaVPN, if your friend recharges for the first time, both you and your friend can get VIP membership as a reward.
The reward rules are as follows:
1. After a friend successfully registering and becoming a VIP user via your invitation link, or inputting your invitation code and purchasing, he will get 30-day VIP membership
2. Your rewards depend on the plan that your friend purchases when he is registering
1). If the plan purchased by your friend is less than 1 year, you will get 30-day VIP membership
2). If the plan purchased by your friend is no less than 1 year, you will get 90-day VIP membership.
Note: If the plan purchased by your friend is less than 1 month, both of you and your friends cannot get any reward
Please sign in your Stripe account, and click "Billing - Subscriptions" and find your Panda order, then you can cancel your Panda subscription. If you do not have a Stripe account, click on the renew button, select a new package, and pay with a credit card. It will prompt you to cancel your current subscription. If there is no prompt, it means that the subscription has already been cancelled. If you have any questions, please contact customer service through online feedback on the client or via customer service email (panda7x24@gmail.com).
Yes, you can fill in the invitation code on our official site and Android client after registration. Open the left column and click "Get 30 Day Free" in the Andriod client, or sign in your account you can find it. Note: You only can fill in the invitation code within 7 days after registration.
PandaVPN supports the users’ requests to delete the account and data, please follow these steps.
1. Open the application, select Menu -> My Account -> Settings -> Delete account
2. Click or tap [Delete account], send us an account deletion request
3. It may take up to 7 working days to complete the deletion process after it begins.
Please turn off 'QUIC' in the Chrome browser, enter the address (chrome://flags/#enable-quic) in the chrome browser, and click 'disabled'.
You can select the global mode option in the app, and disable it and reconnect to servers.
Yes, please switch to the global mode and reconnect to the servers tagged with Disney+ in the Streaming group to have a try.
Note: Disney+ has poor compatibility with devices. If you encounter an error code while watching, you can visit Disney+ official website to find solutions.
It may be caused by several factors, you can solve it by the following methods:
1. PandaVPN may be blocked by anti-virus software. If you have installed anti-virus software, please close it or add PandaVPN to its white list to have a try.
2. Please close other proxy software or browser plugin. Since the system only allows one proxy to run, if you have turned on other proxy software or browser plugin, it will affect PandaVPN.
You can open the multi-threaded download function to try. Specific steps: Please open chrome://flags/#enable-parallel-downloading, Parallel downloading -> Enabled in chrome browser. Click Relaunch at the bottom right and restart the browser.
Please add PandaVPN into Virus & threat protections exclusions with the following steps:
1. Open Windows Defender, and click "Setting" at the lower-left corner.
2. Then select "Virus & threat protection", find "Exclusions" in "Virus & threat protection settings".
3. Click the "add an exclusion" button.
Please set the proxy in Telegram (usually in the advanced settings), you can set the proxy address 127.0.0.1, the port is viewed in the PandaVPN client settings-advanced, the Socks5 port is generally 1090, and the HTTP(S) port is generally Can be 41091.
Add custom rules:
If the global mode is not selected, the proxy is used for a specific URL (such as www.abc.com), you can add custom rules on the PC side, please open the client settings-advanced settings, in English ||abc.com; If you want certain websites not to use proxy in non-global mode (such as www.def.com), just add @@ in front, such as @@||def.com
1.Press Windows Key + R on the keyboard. When the Run dialog appears type cmd and hit Enter. Then type ipconfig /flushdns and hit Enter.
2.type netsh int IP reset and hit Enter.
3. Restart your device.
4.Windows settings-->Network&Internet-->Proxy-->Connection-->Choose automatically detect settings. (This might not be necessary)
The Windows 7 system must install the corresponding official patch before it can be used normally, just download and install the patch from the link below.
In the APP store, PandaVPN is available in most countries and regions. If you encounter a problem when downloading the app, please search for the keyword PandaVPN correctly to have a try. And please note the PandaVPN trademark and download the PandaVPN genuine software.
1. If you installed PandaVPN in the temp folder, please drag it into the Application and try again.
2. Please switch to Safari to have a try. If it works properly on the Safari browser, it might be caused by the proxy plug-ins or Adblock plugins on other browsers. Please find the plug-ins and close them, then try again.
This is because the Mac system has enabled the security verification mechanism. If you want to open PandaVPN securely on your Mac, there are three methods below:
1. System Preferences => Security & Privacy => General => "Allow apps downloaded from" select "Any source"
2. If there is no "Any Source" option after opening System Preferences, run in the terminal:
sudo spctl --master-disable (prohibit installation of software source protection permissions), and then select "App Store and Approved Developers" in the computer settings - security and privacy interface
3. Hold down the Ctrl key and double-click the APP to open it to add the APP to the whitelist and allow execution
Please following the step below to have a try:
Method 1
1). Execute brew install proxychains-ng in Terminal to install proxychains-ng
2). Input /usr/local/etc/proxychains.conf, change the last line to socks5 1270.0.1 1090
Note: 1090 is the local port number. It is according to the number in your PandaVPN client settings. The socks default port number is 1090.
Method 2
Execute export http_proxy=127.0.0.1:41091 https_proxy=127.0.0.1:41091 in Terminal
Note: 41091 is the local port number. It is according to the number in your PandaVPN client settings. The HTTP/HTTPS default port number is 41091.
1 Please delete PandaVPN and reinstall it to have a try. When you use PandaVPN for the first time, a popup window with a confirmation should appear. Please click OK.
2 Please restart your phone or reset the network to have a try
3 If the above 2 methods are not working for you, please open your phone settings and checked that did you enabled the "Always-on" function of other VPN software on your phone. If the Always-ON profile is activated for another VPN application, you will not be able to establish a VPN connection with the PandaVPN app
1. Please check in your phone settings that did you turn on Eye protection mode. If so, please close it to have a try.
2. If you've enabled Full-screen display, please turn it off and try again.
Please give PandaVPN related permissions(such as run in the background, auto-launch, secondary launch) in your phone settings or phone manager to allow PandaVPN run in the background, then restart PandaVPN to have a try.
Please follow the steps below to solve it:
Steps: Click "Settings" - "App Management" - "PandaVPN" - "Enable random use of mobile data", then restart PandaVPN.
The default setting of your phone system may be the cause of this problem. The default setting of Android system "Background App Killer" will cause PandaVPN to run in the background for a while and then be killed by the system, which will affect your experience. Don’t worry, you just need 1 minute to adjust the settings. After that, PandaVPN will keep running in the background and your connection will never stop.
For Huawei
Go to Settings, tap “Battery”, choose PandaVPN, and do not allow the system to optimize its battery.
Go to Settings, tap “Apps”, choose PandaVPN , tap “Power usage details”, and turn on “Run in background”.
For Xiaomi
Go to Settings, tap “Manage apps”, choose PandaVPN, then tap “Battery Saver”, Select “No Restrictions” option.
Go to Settings, enter the "Special features", select "Game acceleration" and turn it off.
For Samsung
Find "Smart Manager", go to “App management”, then select "Manage Auto Run", set PandaVPN to "Allow background activity".
It might because PandaVPN didn't get the system authority. Please copy the installation package to desktop, then execute sudo chmod 777 ~/Desktop/Panda4.2.1.AppImage in Terminal. (Please note that Panda4.2.1.AppImage is the name of the current installation package)
This is because the current Linux kernel version is lower than 5.6. Enter the command sudo apt install resolvconf in Terminal, and restart PandaVPN after successfully installing resolvconf to solve this problem.